We protect your privacy. Our Privacy Policy explains how we process your data, the security measures to protect it, and your rights to access, modify, or delete your information.
Customs Flow
Address: London Eye, London, United Kingdom
Phone: +6221.2002.2012
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Customs Flow collects personal data from the following groups of individuals through our website:
We gather personal data when you book services with us, travel with us, use our websites, or contact our support team. We also collect data when you utilize our freight or logistics services. This data is essential to provide you with the best possible service.
At Customs Flow, we value your privacy and are committed to safeguarding your personal data. This Privacy Notice explains how we collect, use, and protect your information when you use our website and services. It outlines your rights regarding your data, how we ensure its security, and the steps you can take if you wish to access, update, or delete your information. Our goal is to provide transparency and maintain trust by handling your data responsibly and in accordance with applicable privacy laws.
We collect personal data when you book our services, use our website, or contact us via call centers. Additionally, personal data is gathered when you book freight or logistics services. This information is essential to fulfill our agreement with you (in compliance with GDPR, Article 6(1)(b)) and is retained only as long as necessary to meet legal obligations (GDPR Article 6(1)(c)).
We may also receive your data from third parties, such as travel agents or companies involved in managing your reservations and bookings. For instance, when booking a shipment or service through a third-party platform, we may receive your identifying details, contact information, and booking specifics from those platforms.
Children Under 16 Years
Data about children is collected only if provided as part of a booking or service purchased. For children traveling alone, we record the contact details of their parent(s) or legal guardian(s) and the individuals responsible for dropping them off or picking them up.
Account and Contact Details
If you create a profile with Customs Flow and consent to its use, we may record your purchases to provide personalized offers, manage your account, and recognize you during future bookings. Business customers may also have their organization’s information collected for service management purposes.
We may transfer personal data internationally to facilitate services. All transfers comply with GDPR standards, using secure hosting and contractual safeguards to protect data.
At Customs Flow, we use secure server software to encrypt all information entered during booking to protect it against unauthorized interception. When you make an online payment, you are redirected to a secure webpage to enter your payment card details.
All payments are handled by our trusted partner's platform, which adheres to the highest standards for securing payment card data. We do not process or store payment card details. For inquiries regarding payment processing, please contact us, and we will liaise with our payment partner.
As a user, you are entitled to the following rights under applicable data protection laws:
(A) Access and Rectification
You have the right to request copies of your personal data and ask us to correct any inaccuracies. Some exceptions may apply, but you can generally access your information.
(B) Erasure
You may request the deletion of your personal information under certain circumstances.
(C) Restriction of Processing
You can request that we limit how your information is processed.
(D) Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
(E) Objection to Processing
You may object to the processing of your data, particularly when it involves "legitimate interests" or direct marketing. Upon objection, we will cease processing your data for those purposes.
Withdrawal of Consent
You can withdraw your consent for data processing at any time. For example, unsubscribe from marketing emails via the provided link or adjust your communication preferences in your account.
At Customs Flow, we retain the personal data you provide through our website only as long as it is necessary to fulfill our agreement with you or respond to your inquiries. In cases where legal requirements dictate longer retention periods, we will store your information to meet those obligations. Additionally, we may retain data if there is a legitimate interest, such as during a legal dispute.
Data registered in our booking system is stored for the duration needed to meet our obligations regarding your bookings.
If you create a personal profile or subscribe to our email services, your data will be stored until you delete your profile or unsubscribe. To ensure accuracy, we periodically encourage updates to your profile. If your profile remains inactive for three years, we will delete it.
From time to time, we may update this Privacy Notice to reflect changes in our practices or compliance requirements. Updates will be posted on our website, and we will take reasonable steps to inform you of significant changes.
Your continued use of our website or services following such updates will indicate your acceptance of the revised privacy practices.
If you have any questions about this Privacy Notice or wish to gain insight into your personal data, you can contact us at:
Email: [email protected]
You are also welcome to contact your local call center for assistance with any queries.
If your concerns are not satisfactorily addressed, you have the right to file a complaint with the relevant supervisory authority. We encourage you to reach out to us first to allow us the opportunity to resolve your concerns.
